Frequently Asked Questions

OEM (Original Equipment Manufacturer) service means that we provide services such as printing logos and custom packaging to customers according to their needs.

To start customizing POS machines, please first contact our sales team with your needs and specifications. We will arrange a detailed consultation to understand your specific requirements and provide a design plan and quotation.

The minimum order quantity (MOQ) usually depends on the specific customization requirements and production scale. We recommend that you contact our sales representative to discuss your project requirements so that we can provide the most suitable production plan and MOQ.

The delivery time depends on the complexity of the order and the production scale. Generally speaking, the whole process from confirming the design to delivery may take 6 to 12 weeks. We will provide a detailed delivery schedule at the beginning of the project and try our best to meet your time requirements.

Yes, we provide a wide range of functional customization options, including hardware configuration, software functions, brand design, etc. You can choose different processors, screens, connection options, payment modules, etc. according to your business needs.

Yes, our POS machine products comply with international payment security standards such as PCI-DSS to ensure that your transaction data is safe and reliable. We also provide customized security features to further protect payment information.

We provide warranty services for customized POS machines. The warranty period and coverage are subject to specific contracts. During the warranty period, if the device fails, we will provide free repair services. You can submit a repair request through our after-sales service team, and we will handle your problem as soon as possible.

We can upgrade or add features to the existing POS machine as needed. The specific upgrade services and costs depend on the design of the original device and the required functions. Please contact your account manager to discuss the upgrade options.

The development cost of a customized POS machine depends on the required design and functional specifications. We will provide a detailed quotation after the initial consultation. The cost includes design, prototyping, production and other related services.

Yes, we provide comprehensive online technical support and training services to help your team become familiar with the operation and maintenance of POS machines.

We provide a full range of services from product concept development to production manufacturing according to customer requirements and designs. We are responsible for all aspects of product design, prototyping, production, quality control, etc. to ensure that your POS solution meets market needs and quality standards.

You can enjoy the following advantages by choosing our ODM service:
1. Innovative design: Our team provides cutting-edge design solutions to ensure that products meet the latest market trends.
2. Full process management: Full process management from design to production to reduce your operational complexity.
3. Customization: We provide personalized hardware customization services according to your needs.
4. Quality assurance: Strict quality control procedures ensure high standards for each POS machine.
5. Cost-effectiveness: Efficient production processes help reduce costs while maintaining high quality.

Our ODM service process includes the following steps:
1. Preliminary consultation: Discuss project goals, needs and vision with customers.
2. Design and development: Develop and confirm product design.
3. Prototyping & Testing: Prototypes are made, tested and designs are optimized.
4. Production: Carry out mass production, following quality standards and production schedules.
5. Logistics & Delivery: Manage logistics to ensure that products are delivered on time.
6. Post-production Support: Provide technical support and maintenance services.

Of course. We welcome customers to provide their own design concepts and specifications. Our design team will work with you to ensure that your design is implemented in the manufacturing process and make necessary optimizations.

We support different needs, from small batches to large-scale production. The specific minimum order quantity will be determined based on product type, complexity and production requirements. Please contact us for details.

The lead time depends on multiple factors, including product complexity, production volume and material availability. Generally speaking, the time from design confirmation to delivery may range from a few weeks to a few months. We will provide a detailed schedule at the start of the project and try our best to deliver on time.

Yes, we provide product warranty and after-sales support. Our technical support team can assist with any problems that arise after production and provide maintenance and repair services to ensure the long-term use of the product.

Our POS machines comply with various international standards and certification requirements, including safety, electrical performance and environmental standards. We ensure that all products comply with relevant regulations during the production process so that they are suitable for the global market.

We look for resellers with a strong market presence, relevant industry experience, and the ability to effectively promote and support our products. Specific requirements will be discussed during the application process.

As a reseller, you will receive comprehensive support, including product training, technical assistance, and support from a dedicated account management team.

There may be initial costs associated with setup and training, but these details will be outlined in the reseller agreement. Our goal is to ensure that the partnership is mutually beneficial.

Benefits include access to innovative POS products, attractive margins, comprehensive training and support, and the opportunity to work with a globally recognized brand.

Yes, we support resellers who wish to operate in multiple regions. We will work with you to understand the regional market requirements and provide the necessary support to ensure successful operations.

We regularly update our product lines to incorporate the latest technology and meet market needs. Dealers will be kept informed when new products and updates are released.

Our POS devices support a variety of payment methods, including credit cards, debit cards, NFC (near field communication) mobile payments, QR code payments, Apple Pay, Google Pay, etc., ensuring that your customers have a variety of payment options.

Yes, as an OEM/ODM manufacturer, we provide fully customized POS design services. Whether it is hardware appearance design or function integration, we can tailor it according to your brand needs.

We provide a standard warranty period of at least one year, and the specific time can be agreed upon according to the terms of the contract.

You can contact our after-sales team by phone, email or online customer service. We provide 7x24 hours of technical support to ensure timely response and resolution of your problems.

Yes, we provide remote diagnosis services, which can quickly identify and resolve system failures and reduce equipment downtime. At the same time, our technical support team can also help you complete daily operations or troubleshoot difficult problems through remote assistance.

Yes, our POS system supports multi-language operation interfaces and multi-currency transactions to meet the needs of the global market. You can set different language and currency options according to the specific requirements of the country or region where your business is located.

Yes, our POS system supports a variety of payment methods, including credit cards, debit cards, mobile payments (such as Apple Pay, Google Pay) and contactless payments (NFC). We ensure that the transaction process is safe and smooth to meet the various payment needs of customers.

Yes, our POS system is suitable for a variety of catering businesses, including fast food restaurants, high-end restaurants, cafes, as well as food trucks and pop-up restaurants. The system functions can be customized according to different business types to meet specific needs.

We provide comprehensive installation and training services. Our technical team will assist you in completing the installation of the POS machine and provide detailed operation training for your staff. In addition, we also provide online training resources and operation manuals to help your team get started quickly.

You can contact our technical support team by phone, email or online customer service. We provide 24/7 support to ensure that your issues are resolved promptly and the system is up and running.

We provide a standard warranty period of at least one year. During the warranty period, if the device fails, we will provide free repair or replacement services. The specific warranty period and terms can be negotiated according to the contract.

After being equipped with the corresponding software, our POS machine allows you to easily update the menu through the backend management interface. You can add new items, modify prices or adjust the menu layout, and all changes will be reflected in the system in real time, ensuring that employees always have the latest menu information.

Yes, our POS system supports multi-language operation interfaces and multi-currency transactions to meet the needs of different regions and markets. You can set the corresponding language and currency options according to the specific requirements of the country or region where your business is located.

The delivery time for standard equipment is generally 3 to 4 weeks. For customized equipment, the delivery time may be 6 to 8 weeks. The specific time will be provided after the order is confirmed to ensure timely delivery to meet your needs.

Yes, our POS system complies with HIPAA, PCI-DSS, and other relevant healthcare regulations to ensure the security and privacy of patient data.

Absolutely. Our POS solution is able to integrate with multiple electronic health record (EHR) and electronic medical record (EMR) systems to streamline operational processes.

We implement advanced encryption, user authentication and access control to protect sensitive data and follow industry best security practices.

We provide comprehensive after-sales support, including technical assistance, hardware updates, hardware maintenance and employee training.

Yes, our system supports multi-location management, allowing for centralized management of multiple facilities or departments.

The interface is highly customizable. We can customize it to your workflow, terminology and specific operational needs.

Our POS system supports a variety of payment methods, including credit/debit cards, mobile payments, contactless payments, and integration with insurance bills.

Implementation time varies depending on customization requirements and usually ranges from a few weeks to a few months, including installation and employee training.

Yes, we provide comprehensive training materials to ensure that your employees are proficient in using the new machine.

The cost depends on the level of customization, required functionality, and scale of deployment. We offer competitive pricing and work with you to develop a solution that fits your budget.

Yes, our POS system is compatible with major e-commerce platforms (such as Shopify, WooCommerce, Magento) and supports custom platforms through API integration.

Yes, we support multi-currency and cross-border transactions, enabling you to accept payments from customers around the world.

Of course. Our POS system provides real-time inventory synchronization across multiple online and physical stores to prevent inventory issues.

We provide 24/7 technical support, regular firmware updates, and ongoing maintenance to ensure that the system always maintains optimal performance.

Yes, our POS system is designed to be scalable, and you can easily add new sales channels, locations, and features to accommodate business growth.

Implementation time depends on the complexity of the customization, but it can usually be completed within a few weeks, including testing and training.

Yes, our system provides detailed real-time analytics to help you track sales performance, customer behavior, and inventory levels.

Yes, our POS system supports multi-location and multi-store management, allowing you to centrally manage all e-commerce operations.

Yes, our POS system is designed for high-volume environments like supermarkets, ensuring transactions are processed quickly and efficiently even during peak hours.

Yes, our POS system can be integrated with weighing equipment to facilitate the management of goods sold by weight, such as fresh produce or bulk goods.

Our POS system tracks the shelf life of goods and provides reminders for perishable goods, helping you reduce waste and ensure product freshness.

Yes, our POS solution provides multi-store management capabilities, allowing you to control pricing, inventory, and promotions for all stores from a single platform.

Absolutely, our POS system supports multiple payment methods, including contactless payments from mobile wallets such as Apple Pay and Google Pay.

You can generate detailed reports on sales, inventory, employee performance, and customer behavior, providing valuable insights to optimize store operations.

Our POS system is PCI-DSS compliant and uses advanced encryption technology to protect the security of all transactions and customer data.

Yes, our POS system is designed to integrate seamlessly with most major hotel management systems (PMS), ensuring smooth integration of guest services and billing processing.

Absolutely, our system allows guests to charge services such as food and beverage, spa treatments, etc. directly to the room account, and all charges will be settled at the time of checkout.

Yes, our mobile POS solution allows staff to place orders and process payments in any area of ​​the hotel (such as poolside or outdoors), improving guest convenience.

Yes, our system supports multi-currency payments, making it convenient for international guests to pay in their preferred currency.

Yes, our system includes inventory management functions, allowing you to track inventory status of various departments such as restaurants and spas in real time.

You can generate detailed real-time reports on sales, guest spending patterns, department performance, and more.

Yes, FAVORPOS's system can manage both retail sales and wholesale orders and offer different price structures for each customer type.

Of course, our POS system is able to track individual raw materials, helping you to effectively manage inventory and reduce waste.

Yes, our POS system supports loyalty and rewards programs, and you can offer incentives such as discounts, free items, etc. to returning customers.

Our POS system accepts a variety of payment methods, including credit cards, mobile wallets, and contactless payments.

Yes, our system is designed to handle special orders, allowing customers to easily customize cakes and pastries, and employees can track these orders from start to finish.

Yes, our system provides real-time reporting and analytics to help you monitor performance, track inventory, and optimize sales strategies.

Yes, our system can seamlessly manage ticket sales, catering services and merchandise, ensuring efficient and smooth online and on-site sales operations.

Of course, our system includes interactive seating maps, allowing customers to select seats in advance, making event management more organized.

Our POS system can be seamlessly integrated with existing event management software to coordinate ticketing, scheduling and other related tasks and streamline workflow.

Our POS system supports multiple payment methods, including credit cards, digital wallets and contactless payments, providing customers with a convenient payment experience.

Yes, our system supports multi-location management, allowing you to monitor and manage sales and inventory for all venues from a centralized dashboard.

Our systems comply with industry standards for data security and payment protection and are equipped with advanced fraud prevention features to prevent fraudulent activities and ensure transaction security.

Yes, our system can efficiently manage appointment scheduling, product sales and customer records to ensure the smooth operation of the beauty and health business.

Of course, our POS solution includes the function of implementing and managing loyalty programs to reward returning customers and promote customer retention.

Our POS system integrates seamlessly with online booking platforms, allowing customers to book appointments online and synchronize them with in-store appointments.

Our system supports a variety of payment methods, including credit cards, digital wallets and contactless payments, providing customers with a convenient payment experience.

Yes, our system can track and manage the inventory of retail products and provide real-time inventory reminders and automatic reordering functions to ensure that there is no out-of-stock.

Our POS system meets industry data security and protection standards to ensure secure processing and storage of customer and transaction data. At the same time, it complies with relevant regulations and standards of the beauty and wellness industry.

We provide 24/7 technical support and regular hardware maintenance to ensure that the system continues to operate efficiently.

Yes, our system is designed to handle a wide range of public sector payments, including fines, utility bills and service charges, ensuring secure and efficient processing.

We use advanced encryption and security measures to protect all financial and personal data, ensuring compliance with industry standards and regulations.

Of course, our system includes the ability to manage ticketing and permit issuance, with automatic processing and real-time update capabilities.

Yes, our POS system provides remote access capabilities, allowing you to manage and supervise from different locations, ensuring centralized control.

Our system provides detailed financial reports, usage insights and other analytical features to help you track performance, optimize resource allocation and improve service delivery.

We provide 24/7 technical support, regular hardware updates, hardware maintenance, and training resources to ensure your POS system remains operating efficiently.